Refund policy

Returns

Thank you for ordering at our online shop. We hope the garments you’ve chosen will be among your favorite’s soon. Nevertheless if you are not satisfied with any product, you have the chance to return it within fourteen (14) days after delivery date.

Please contact us beforehand in the event of a return and send us an email to info@autumbikes.com. We will send you a return-form and assist you with everything you need.

Make sure you follow the instructions:

Pack the article + delivery note according to our terms into the parcel
Send package with a delivery service of your choice and at your own expense to:
AUTUM® | Stay Hungry GmbH

Mulackstraße 37, 10119 Berlin
Germany
The goods will be refunded to your account after your return has been processed

Please note following terms for a return:

The products were only tried to check the right size, but they must not have been used or laundered. The product is in the undamaged original packing (a carefully opened package is not considered as damaged). The product is complete (including all labels). A filled return–form is included

Returns harm the environment, are expensive and led to higher shipping costs for all customers in the past. Therefore, we ship orders within EU-countries for free but don’t bear the costs for returns. The refund can take up to fourteen (14) days from receipt of your package.